DocVibe Support

How do I cancel my subscription?

For iOS (iPhone/iPad):

1. Open the Settings app on your device
2. Tap your name at the top
3. Tap Subscriptions
4. Find DocVibe in your list of subscriptions
5. Tap Cancel Subscription

For Android (Google Play):

1. Open the Google Play Store app
2. Tap your profile icon in the top right
3. Tap Payments & subscriptions
4. Tap Subscriptions
5. Find DocVibe and tap it
6. Tap Cancel subscription

Note: Cancelling your subscription will prevent future charges, but you'll continue to have premium access until the end of your current billing period.

How do I restore my subscription on a new device?

Subscriptions are tied to your Apple ID (iOS) or Google account (Android), not your device. When you install the app on a new device:

• iOS: Your subscription will be linked to your Apple ID
• Android: Your subscription will be linked to your Google account

To restore your subscription:

1. Open DocVibe and go to the home page
2. Tap the yellow "Pro" button in the top right corner
3. On the premium screen, look for "Restore purchases" at the bottom left
4. Tap "Restore purchases" and your subscription should be restored

Make sure you're logged into the same Apple ID (iOS) or Google account (Android) that you used to purchase the subscription.

What file types does DocVibe support?

DocVibe currently supports:

• PDF files (.pdf)
• Text files (.txt)
• Word documents (.docx)
• PowerPoint presentations (.pptx)

Files are processed locally on your device for privacy and security.

Is my data safe and private?

Yes! DocVibe is designed with privacy in mind:

• Your documents and chats are stored locally on your device
• We use anonymous authentication - no email or personal info required
• Document text is only sent to AI services when you ask questions
• We don't store your conversations or documents on our servers

For complete details, see our Privacy Policy.

The app is crashing or not working properly

If you're experiencing technical issues:

1. Force close the app and reopen it
2. Restart your device
3. Update the app to the latest version from the App Store/Google Play
4. If the problem persists, contact our support team with details about your device and the issue

How do I request a refund?

For iOS:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find your DocVibe purchase and select "Request a refund"

For Android:

• Visit Google Play Help
• Follow the instructions to request a refund for your purchase

Refunds are handled directly by Apple and Google according to their respective refund policies.

Can I use DocVibe offline?

Partially! Here's what works offline vs online:

• Offline: View uploaded documents, browse chat history, access previously generated content
• Online required: Upload new documents, ask new questions, generate summaries/quizzes/flashcards

All your documents and chat history are stored locally, so you can always access your existing content without an internet connection.